Support

Last updated: December 2025

PE Vadym Dobrohurskyi and its subsidiaries and affiliates (collectively, “Vaymo Games“, “we“, “our” or “us“) are committed to providing our players with accessible, reliable and friendly support for all of our games and applications, including Turbo Tiles and any other titles we operate (each, an “App“). This Support page provides guidance, troubleshooting information and direct contact details for assistance related to the use of our Apps and the website www.vaymogames.com (the “Site“).

How to Contact Us

If you need help, experience technical issues, or have questions about our Apps or Services, you can reach us directly at:

Email: support@vaymogames.com

We aim to respond to all support requests promptly and do our best to resolve issues as quickly as possible.

Common Issues & Troubleshooting

The app does not start — Restart your device and ensure a stable internet connection. If the issue persists, reinstalling the App may help.
Purchases not appearing — Close and reopen the App. If items still do not appear, contact us with your receipt or order ID.
Performance issues — Ensure that your device meets minimum system requirements and is updated to the latest OS version.
Reporting a bug — Please include as much detail as possible (device model, OS version, description of the issue).

Additional Resources

You can find more information about how we handle your data, user rights and privacy terms in our Privacy Policy.

For updates, features, and release notes, please visit the App Store or Google Play product page for your App’s latest version history.

Thank you for playing our games. We truly appreciate your support and feedback, which help us improve and grow our products.